We strive to provide the best clinical care in a comfortable hospital environment. As a patient or carer, if you have any questions, feedback, compliments or complaints, please leave feedback via the link below and one of our staff will contact you for a confidential discussion.
If you have any issues or concerns about your care or service delivery while you are in hospital, we welcome the opportunity to resolve this with you directly; please ask to speak with the Nurse Unit Manager.
We value your Feedback
Feedback
Patient feedback is always appreciated – it assists us to make ongoing improvements to our services and facilities.
Please feel free to provide feedback either through the formal Patient Satisfaction Survey which is located in your room, or via the link below, or by writing to Ms Emma Hayward, Director – Hospital and Clinic at ehayward@slc.org.au
Complaints
All complaints received are reviewed and addressed by our Management Team. You will be informed about the outcome of your complaint. If you are not satisfied with our response, you can contact the NSW Health Care Complaints Commission on:
- Phone: 02 9219 7444 or toll free on 1800 043 159
- Website: www.hccc.nsw.gov.au
- Email: hccc@hccc.nsw.gov.au
Post: Locked Bag 18, Strawberry Hills, NSW 2012
